Workplace Readiness

This 5-hour online course is designed for anyone interested in improving their communication skills. The course explores the following essential skills: communication, listening, verbal and non-verbal communication, and written communication.

In this 7-hr course, you will learn about telephone and email basics. Topics include: email and telephone etiquette; how to greet a customer over the phone, transferring a call and taking a message; how to take notes during a telephone conversation and convert them into a document or follow-up email; and an overview of how to compose, save, forward, and reply to an email; and how to write meeting minutes.

In this 8-hr course, students learn about computer basics, including the parts of a computer, how to use word processing software such as Microsoft Word, how to use a spreadsheet such as Microsoft Excel, how to search on the Internet, how to post to social media sites such as Facebook and Twitter, and how to keep a computer in good working order. This course is for someone who has never used a computer or who has limited computer skills. This course is also useful for those who haven’t used a computer in years and would like to be brought up-to-speed on current software and maintenance requirements. This 6 hr course consists of 5 lessons: Lesson 1: Computer basics Lesson 2: Word processing software Lesson 3: Spreadsheets Lesson 4: Internet basics Lesson 5: Maintaining a computer

In this 5-hour online course, participants learn about finding and advancing their career. Topics covered include researching and finding jobs, exploring career options, developing a career plan, applying and interviewing for jobs, finding a mentor and more!