Nichole Millshas successfully completedCertificate of CompletionApril 16, 2025140143218Foundations in Customer Service
Nichole Mills
has successfully completed
Certificate of Completion
April 16, 2025
140143218
Foundations in Customer Service
Nichole Mills
This 8-hour course is designed for people transitioning to a career in customer or client service. In this course, the learner examines some of the fundamental responsibilities of a customer service representative. This includes learning skills related to creating and relaying a professional and helpful attitude, creating a strong first impression, communicating well verbally and non-verbally, and – most importantly – understanding exactly what your customer needs and wants.
Skills / Knowledge
- • Appreciate the role customer service plays in retaining customers
- • Understand the foundational approaches to client service
- • Effectively interact with customers including upset customers
- • Respond effectively to customer enquiries and complaints
- • Recognize the role of invoicing and be able to apply funds against an invoice
- • Discuss the various aspects of the return process
Issued on
April 16, 2025
Expires on
Does not expire