Marie-Lyne O'Brienhas successfully completedCertificate of CompletionNovember 22, 202387692128Telephone and Email Basics
Marie-Lyne O'Brien
has successfully completed
Certificate of Completion
November 22, 2023
87692128
Telephone and Email Basics
Marie-Lyne O'Brien
In this 7-hr course, you will learn about telephone and email basics. Topics include: email and telephone etiquette; how to greet a customer over the phone, transferring a call and taking a message; how to take notes during a telephone conversation and convert them into a document or follow-up email; and an overview of how to compose, save, forward, and reply to an email; and how to write meeting minutes.
Skills / Knowledge
- Communicate in a professional manner
- Identify the differences between internal and external communication
- Write succinct emails
- Compose, save, forward, and reply to an email
- Greet someone professionally and address concerns over the telephone
- Structure a telephone conversation
- Take meeting notes
Issued on
November 22, 2023
Expires on
Does not expire