25.10.0
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Sault College Corporate Training Institute

OLG Customer Care Technology: Microsoft Teams

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Andrea Lane

In this 10-hr online self-directed course, learners will learn how to use Ontario Lottery & Gaming (OLG) Corporation's Customer Care Technology, particularly Microsoft Teams. Learners will discover how to operate Microsoft Teams, including how to open Teams, use the Navigation Bar, and create new Teams and Channels. Lastly, learners will learn how OLG currently uses Microsoft Teams to support customer care and ensure that customers' needs and requests are addressed in a timely manner.

Skills / Knowledge

  • Operate the various features within Microsoft Teams including the Navigation Bar, Teams and Channels, Tabs, and Chats
  • Use the call feature within Microsoft Teams to answer customer's calls and provide quality customer care and service
  • Use the calendar feature within Microsoft Teams to schedule and start Teams meetings
  • Use the various features within a Teams meeting, including the reactions and raise hand tools
  • Use the profile and account management tool to change the status and account settings

Issued on

January 24, 2025

Expires on

Does not expire
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