Certificate of CompletionAshley Slosshas successfully completedTelephone and Email BasicsNovember 23, 202262596238
Certificate of Completion
Ashley Sloss
has successfully completed
Telephone and Email Basics
November 23, 2022
62596238
Ashley Sloss
In this 7-hr course, you will learn about telephone and email basics. Topics include: email and telephone etiquette; how to greet a customer over the phone, transferring a call and taking a message; how to take notes during a telephone conversation and convert them into a document or follow-up email; and an overview of how to compose, save, forward, and reply to an email; and how to write meeting minutes.
Skills / Knowledge
- Communicate in a professional manner
- Identify the differences between internal and external communication
- Write succinct emails
- Compose, save, forward, and reply to an email
- Greet someone professionally and address concerns over the telephone
- Structure a telephone conversation
- Take meeting notes
Issued on
November 23, 2022
Expires on
Does not expire